Let us answer some of your most frequently asked questions…
Q: Can I check my baggage through to and from my connecting carrier?
A: We are sorry, but we currently DO NOT HAVE any Interline agreements with any airlines to transfer checked baggage. However, we will GATE check one bag up to 20 pounds at no charge. The bag must adhere to TSA’s 3-1-1 rules.
Q: What do I do with my CHECKED baggage once I have arrived?
A: If you have Checked Baggage you will need to exit the secure area, retrieve your baggage from the carousel and re-check in for your connecting flight.
Q: Can I go directly to my connecting carrier’s gate if I have a GATE checked bag?
A: If you have your baggage with you, you can go directly to your connecting carrier’s gate.
Q: How early can I check in for my flight?
A: Our ticket counters open 2 hours prior to departure and our gates open 30 minutes prior to departure.
NOTE: Due to extremely congested Security Lines in Midway, our ticket counters close 45 minutes prior to departure time. Passengers will not be compensated for failing to arrive before the ticket counter closes.
Q: Where are your ticket counter located?
A: In Midway, our Ticket Counters are shared with “Volaris Airlines” at the far right side of terminal (facing counters).
In San Juan, our Ticket Counters are shared with “Miami Air International” and “GND Services” in Concourse B
Q: Where do I find regulations regarding Air Travelers with Disabilities?
A: You can obtain a copy of 14 CFR Part 382 in an accessible format from the Department of Transportation by any of the following means:
(1) For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
(2) By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
(3) By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
(4) On the Aviation Consumer Protection Division’s Web site (http://www.dot.gov/airconsumer)
Q: What happens if my connecting flight is delayed and I miss your flight?
A: Delayed passengers from connecting flights will be re-accommodated on the next available Public Charters flight at no charge with proof of delay.
Q: What happens if I have a long layover and I had to exit the secure area to claim my bag and your ticket counter is not open for me to get back into the secure area?
A: If you have arrived before the Public Charters’ ticket counter is open (2 hours prior to departure), please contact your arriving carrier for assistance.